Welcome to Surprise Picnic 305! By booking a picnic with us, you agree to the following terms and conditions. Please read them carefully as they outline important details about deposits, cancellations, rescheduling, liability, and more.
1. Non-Refundable Deposit Fee
- To confirm your booking, a 50% non-refundable deposit is required once your picnic is approved.
- The remaining balance is due 48 hours before your scheduled picnic.
- Surprise Picnic 305 reserves the right to cancel the picnic if the full payment is not received 48 hours prior to the event.
- Deposits are non-refundable but may be applied as credit for eligible rescheduled picnics (see Section 2 for rescheduling details).
2. Cancellations & Rescheduling
- Picnics cannot be canceled or rescheduled less than 48 hours prior to the scheduled time.
- Rescheduling is only permitted with a minimum 48-hour notice and is subject to availability.
- If a cancellation or modification request is not made within 48 hours of the picnic, the non-refundable deposit will be forfeited and cannot be applied to future bookings.
- Refund Policy: Surprise Picnic 305 does not offer refunds. Eligible cancellations or reschedules will receive credit for future bookings.
3. Weather Conditions
- Weather can be unpredictable, and your safety and enjoyment are our priorities.
- If adverse weather conditions (e.g., rain, strong winds) prevent a picnic from taking place, Surprise Picnic 305 will notify you the day before the event to discuss rescheduling options.
- Rescheduling due to weather conditions is allowed at no additional charge and is subject to availability.
- If a rescheduled date is unavailable, credit will be provided for a future booking.
4. Picnic Liability
- During the duration of your picnic, you are responsible for all equipment provided by Surprise Picnic 305.
- If any equipment is lost, stolen, or damaged, you may be charged a replacement or repair fee.
- Prohibited Items: The use of open-flame candles or any live fire at our picnics is strictly prohibited. Surprise Picnic 305 is not liable for any consequences arising from the unauthorized use of live fire.
- Unattended Picnics: Customers are not permitted to leave their picnic unattended. If you wish to end your picnic early, please notify us 15 minutes prior to your departure so we can return and pack up the setup.
- Surprise Picnic 305 is not responsible for any personal belongings left behind during or after your picnic.
5. Booking Policy
- All bookings are subject to availability.
- Once a picnic is booked, any changes to the date, time, or location must adhere to the rescheduling policy (see Section 2).
- Surprise Picnic 305 reserves the right to decline bookings for any reason, including safety concerns, location restrictions, or availability conflicts.
6. Event Setup and Duration
- Surprise Picnic 305 will arrive at the scheduled location to set up your picnic as agreed upon in your booking details.
- Customers are responsible for arriving on time. If you arrive late, your picnic duration may be reduced as per the agreed timeline.
- Surprise Picnic 305 is not responsible for delays caused by customer tardiness or unforeseen circumstances beyond our control.
7. General Liability
- Surprise Picnic 305 is not liable for injuries, accidents, or damages that occur during your picnic.
- By booking with us, you agree to release Surprise Picnic 305 from any claims related to personal injury, property damage, or loss during the event.
8. Customer Communication
- For assistance during your picnic, please message us directly. If you need to leave early, notify us at least 15 minutes in advance so we can return to pack up the setup.
- In case of emergencies or unexpected changes, contact our team immediately.
Contact Information
For questions or concerns regarding our terms and conditions, please contact us at:
Email: surprisepicnic305@gmail.com
Phone: (305) 690-2393
Thank you for choosing Surprise Picnic 305! We look forward to helping you create unforgettable moments with your loved ones.